Acceptable Use Policy (AUP)

As a provider of web site hosting, and other Internet-related services, Sawadee Solutions offers its clients, and their customers and users, the means to disseminate a wealth of public, private, commercial, and non-commercial information. Sawadee Solutions respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, Sawadee Solutions reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Sawadee Solutions has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement and is intended as a guide to the customer’s rights and obligations when utilizing Sawadee Solutions services. This AUP will be revised from time to time. A customer’s use of Sawadee Solutions after changes to the AUP are posted on Sawadee Solutions web site, https://sawadee-solutions.com, will constitute the customer’s acceptance of any new or additional terms of the AUP that result from those changes.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet to disseminate information to others.

When information is disseminated through the Internet, they also must keep in mind that Sawadee Solutions does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Sawadee Solutions network and may reach a large number of people, including both clients and non-clients of Sawadee Solutions, clients’ postings to the Internet may affect other clients and may harm Sawadee Solutions’ goodwill, business reputation, and operations. For these reasons, clients violate Sawadee Solutions policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:


UCE / Spam

The abuse and misuse of e-mail is a serious problem, and Sawadee Solutions cannot and will not tolerate it. This policy covers all servers and domains on our network, including but not limited to Virtual Shared, VPS, Dedicated and Colocation.

Definition of UCE (Unsolicited Commercial E-mail), or spam:

  • The bulk UCE, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to Sawadee Solutions or any URL (domain) that is hosted by Sawadee Solutions.
  • Unsolicited postings to newsgroups advertising any IP or URL hosted by Sawadee Solutions.
  • The use of web pages set up on ISPs that allow spamming (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by Sawadee Solutions.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to spam.
  • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.

For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) website. Spam, mailing lists and other email restrictions:

Due to the increased problems and risk to our network, Sawadee Solutions also prohibits the use of 3rd party mailing lists and FFA’s. Examples that we do not allow include but are not limited to:

  • Safe list
  • Purchased/Sold mailing lists
  • FFA’s

Repercussions of spam:

Across the Web, it is generally accepted that spam is an inconsiderate and improper business practice.

Impacts to Sawadee Solutions:

Spam is not only harmful because of its negative impact on consumer attitudes toward Sawadee Solutions, but also because it can overload Sawadee Solutions network and resources.

There are many groups that report and block the networks that spam is sent from. In the event spam is generated off of ours or our customer’s servers, our network can be blocked and this impacts other users putting our network at risk.

Our Providers:

Since it is unsolicited, users who receive spam often become angry and send complaints to our upstream providers. This upsets our providers who abhor spam for the same reasons that Sawadee Solutions does – it causes negative consumer attitudes and drains resources. We strive to maintain favourable business relationships in the Web community and obviously will not allow any practice that threatens these relationships.

Consequences/ Penalties for Spamming:

Sawadee Solutions reserves the right to terminate, without warning, any account that violates this policy. Usage of Sawadee Solutions services constitutes acceptance and understanding of this policy.

Sawadee Solutions may, at its option, charge 1,000 Baht per spam complaint we receive for any domain on our network and will be charged to the owner of the domain or the owner of the server the domain resides on or the reseller of the domain. These are non-refundable charges and will be invoiced at the time of complaint notification.

Sawadee Solutions reserves the right to decide what it considers “spam”, “UCE”, “mail bombing”, or “bulk e-mail”, and to determine from all of the evidence whether or not the e-mail recipients were from an “opt-in” e-mail list.

Should you choose to e-mail from Sawadee Solutions servers, especially if you use mailing lists, you must read and adhere to the following guidelines, which are offered as a statement of Internet standards and best current practices for proper mailing list management and preventing e-mail abuse.

Basic Mailing List Management Principles for Preventing Abuse

Mailing lists are a vehicle for distributing focused, targeted information to an interested, receptive audience. Consequently, mailing lists have been used successfully as a highly effective direct marketing tool.

Unfortunately, some marketers misuse mailing lists through a lack of understanding of Internet customs and rules of the forum pertaining to e-mail. Others fail to take adequate precautions to prevent the lists they manage from being used in an abusive manner.

  1. The e-mail addresses of new subscribers must be confirmed or verified before mailings commence. This is usually accomplished by means of an e-mail message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.
  2. Mailing list administrators must provide a simple method for subscribers to terminate their subscriptions, and administrators should provide clear and effective instructions for unsubscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.
  3. Mailing list administrators should make an “out of band” procedure (e.g., a means of contact by which messages may be sent for further correspondence via e-mail or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.
  4. Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.
  5. Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrators can maintain a “suppression list” of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.
  6. Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring “opt-in” lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.
  7. Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B’s mailing lists into its own.

* This spam (UCE) Accepted Use Policy and all other Sawadee Solutions policies are subject to change by Sawadee Solutions without notice. Continued usage of the services after a change to this policy is implemented and posted on the Sawadee Solutions site constitutes your acceptance of such change or policy. We encourage you to regularly check the Sawadee Solutions site for any changes or additions. Visit our Terms of Service (TOS) for further information regarding our policies.


Adult Contents

Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered “adult material.” However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why Sawadee Solutions has been forced to create its no adult sites policy for its website hosting users.

What does Sawadee Solutions consider “Adult Material”?

  • Any site whose revenue is gained in part or whole from its adult content.
  • Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
  • Hyperlinks to adult sites, including but not limited to sites who violate these policies.
  • Sites that have discussion boards and share information that is ‘adult’ in nature.
  • Sites that sell or promote ‘adult’ material, including but not limited to adult toys.

Sawadee Solutions reserves the right to decide what it considers “adult content”, “adult material”, “sexually explicit”, or “sexually related”. Let us know if you are unsure of the approval of your site before placing an order. Please email contact@sawadeesolutions.com for review of your content and/or site.

Why does Sawadee Solutions have this policy?

Bandwidth and Resources 

A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider that an average “adult site” gets more hits than 100 standard web sites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.

Banned IPs 

Adult sites tend to get blocked. Since many of our shared accounts also share IP addresses and/or the range of IPs are blocked, all other users on that server or network range are impacted.

Association 

Many people do not want to be associated with adult content, based on personal opinions and beliefs. IPs are assigned to a server in ranges and IP address are in many cases shared IPs. Consequently, we want our shared servers to be ‘adult content’ free.


Shared Server Resource Abuse

Sawadee Solutions allows CGI, PHP, Perl and many other normal processes used for hosting to be used on all Virtual Servers. These processes can be resource intensive however, and because a Virtual Server must be shared with other users, we must limit how much of the CPU, memory, disk I/O, disk space and database use can be used by any one account on a shared server. Therefore any program (application, script, etc.) or usage that consumes too many resources that impacts other customers in either performance or reliability is considered resource abuse. Shared servers are ‘shared’ and we all need to play fair. In the event a user requires more resources than is acceptable on a shared server environment, a dedicated solution is recommended.

What does Sawadee Solutions consider “System Resource ABUSE”?

Any site whose traffic, programs and/or processes are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. Sawadee Solutions is the sole determinant of what constitutes degraded server performance.

Examples include, but are not limited to:

• Flat File Database Driven Forums

Due to their use of flat files instead of databases, Sawadee Solutions does not allow the use of UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. Sawadee Solutions suggests using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards. Busy sites with large forums and data bases are not suited to a shared server environment.

• Background Running Processes

Background Daemons in general are prohibited on Sawadee Solutions servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation.

• Cron Jobs

We allow customers to set up cron jobs to perform routine functions automatically. Due to the impact on the server, running some automated processes can take up considerable server resources and in those cases, our technicians may disable the cron job.

• Mailing Lists

We have a strict policy regarding use/spam on our network, but we do allow use of mailing lists within the constraints of our spam policy. However, sending thousands of e-mails off of a given server can impact the performance of the server. Therefore we limit the amount of e-mail allowed on our Shared Virtual Servers to no more than 1000 e-mails per day and 30 emails in 10 seconds.

• Exploitable Scripts

Unfortunately, many commonly used scripts can be exploited to allow unauthorized users into our systems. Consequently we may on occasion need to ban and consequently disable these scripts. You can view the most current exploits on our banned-scripts page.

• Other

Other resource intensive scripts (depending on traffic) include but not limited to:

  • adcycle

Other applications that are prohibited on our virtual servers include but are not limited to:

  • offsite search engines

Why does Sawadee Solutions have this policy?

Server Speed and Fairness to others. A Virtual Server is shared. As such, there are many accounts per machine. In all fairness, Sawadee Solutions cannot allow one or two clients to use all of the System resources on a shared machine and have all other clients on the machine suffer because of it. Excessive usage by one or more clients causes extreme slowness in all areas: FTP, SSH, Web Sites and more. If the CPU, disk I/O and/or memory usage gets too far out of hand, all sites hosted on the machine will return Errors and not be accessible in any way.

What happens if I violate this policy?

All accounts that are found to be using excessive amounts of system resources will receive an e-mail warning from Sawadee Solutions. This warning will inform you that the site is using excessive system resources. Sawadee Solutions will provide options for reducing the usage and/or upgrading your account. If the situation is severe, we may suspend the account or process immediately to bring performance of the server back to an acceptable level. 24 hours’ notice will be given if at all possible.